FAQs

You've got questions. We've got answers.

If you can't find the answer that you're looking for, don't hesitate to contact us.

Pricing and Payment

Our cleaners appreciate tips.

We'll give you an invoice with a link to an online payment portal.

Your Appointment

No but you will need to provide a way to enter your home.

You may request the same cleaner.

We will adjust the price of the service to reflect this. We'll share the price with you before beginning the service.

Once you pay via the online payment portal link.

Cleaning Supplies

No. We have all the necessary equipment.

General

Houston and the surrounding area.

Yes, EcoPure Houston Home Cleaning is bonded and insured.

Trust and Safety

We will only have access to your house key if you provide us with one. The cleaner will have access to your key, if provided.

Yes, all our cleaners are screened as part of the hiring process.

Yes. Our online payment system uses of Stripe, which is one of the world's largest online payment processors. No critical credit card information is stored on our servers and all communication is encrypted with an SSL certificate.